Floor 2, Newsham House, 103 Manchester Road, Bury BL9 0TD claims@quickleap.co.uk
Note: We help you get the compensation you deserve

Privacy Policy

How we collect, use, and protect your personal information

QuickLeap Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information when you make a housing disrepair claim with us.

What Information We Collect, Use, and Why

To Provide Services
  • Names and contact details
  • Addresses
  • Date of birth
  • Details of debts and other finances
Additional Information
  • Health information

For Service Updates or Marketing

  • Names and contact details

Lawful Bases

To Provide Services

Our lawful bases for collecting or using personal information to provide services and goods are:

Consent

For Marketing

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

Consent

Where We Get Personal Information From

Third Parties
  • Lead Generation companies
  • TPS Verified Data

Who We Share Information With

Claims Management
  • Claims Management Companies (CMC)
  • Our panel of solicitors
Other Parties
  • Professional or legal advisors
  • Organisations we're legally obliged to share with

Your Data Protection Rights

Under data protection law, you have rights including:

Right of Access

You have the right to ask us for copies of your personal data.

Right to Rectification

You have the right to ask us to rectify inaccurate or incomplete information.

Right to Erasure

You have the right to ask us to erase your personal data in certain circumstances.

Right to Restriction

You have the right to ask us to restrict processing of your data.

Right to Object

You have the right to object to processing in certain circumstances.

Right to Data Portability

You have the right to ask that we transfer your data to another organization.

Right to Withdraw Consent

When we use consent as our lawful basis you have the right to withdraw your consent.

You don't usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to Complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.

ICO Contact Information

Address:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Contact:

Helpline: 0303 123 1113

Website: ico.org.uk/make-a-complaint

Policy Documents

Need Help?

If you have any questions about our complaints procedure, please contact our team.

Contact Us

Have Questions About Your Data?

Contact us today for any questions about how we handle your personal information.