This privacy notice tells you what to expect us to do with your personal information when you make a housing disrepair claim with us.
Our lawful bases for collecting or using personal information to provide services and goods are:
Consent
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Consent
You have the right to ask us for copies of your personal data.
You have the right to ask us to rectify inaccurate or incomplete information.
You have the right to ask us to erase your personal data in certain circumstances.
You have the right to ask us to restrict processing of your data.
You have the right to object to processing in certain circumstances.
You have the right to ask that we transfer your data to another organization.
When we use consent as our lawful basis you have the right to withdraw your consent.
You don't usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.
Address:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
If you have any questions about our complaints procedure, please contact our team.
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