At QuickLeap we aim to provide you with the best possible service whilst handling your claim but we know that sometimes things can go wrong. When this happens, we want to know immediately. We don't just want to resolve your complaint, we want to learn what went wrong and how we can stop the same issue happening again.
If you do need to contact us with a complaint, you can do so by phone, email or in writing using the details below.
First Floor 2, Newsham House, 103 Manchester Road, Bury BL9 0TD
info@quickleap.co.uk
admin@quickleap.co.uk
newclaims@quickleap.co.uk
complaints@quickleap.co.uk
+447949699334
We reserve the right to decline to consider a complaint that is made more than six months after you became aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing if a complaint has been made outside the time limit that we are prepared to consider.
To help us investigate fully, please provide us with as much information as you can about your concern including your reference number, full contact details and the dates involved.
If we cannot fix a complaint immediately we will respond to a complaint within five (5) business days with a written or electronic acknowledgment and identify to you the person who will be dealing with the complaint. Wherever possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.
Within four (4) weeks of receiving a complaint, we will send you either:
Within eight (8) weeks of receiving a complaint we will send you either:
Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress, which you accept. Appropriate redress will not always involve financial redress, but could involve an apology or another suitable form of redress.
We analyze all complaints to identify trends and improve our services.
If you feel that the complaint has still not been handled effectively after your final response you have the right to contact the Claims Management Ombudsman, who are part of the Financial Ombudsman Service:
Exchange Tower
London
E 14 9 SR
Tel: 0800 023 4567
The Financial Ombudsman Service is a free, independent service for resolving disputes between financial businesses and their customers.
If you have any questions about our complaints procedure, please contact our team.
Contact UsWe're committed to resolving your complaint fairly and promptly.
QuickLeap is a Trading Style of QuickLeap Ltd. Which is a Reistered Company at Company's House (06675913). QuickLeapLtd is aloso Registered and regulated by Financial Conduct Authority (838864).
Floor 2, Newsham House, 103 Manchester Road, Bury BL9 0TD
+447949699334
info@quickleap.co.uk