We prioritize all housing disrepair inquiries and aim to respond within 24 hours during business days. For urgent matters like severe mold or structural hazards, please call our emergency line for immediate assistance.

Please provide photos/videos of the disrepair, copies of correspondence with your landlord, medical reports if health has been affected, and any reports from environmental health officers. Our team will guide you on what's needed for your specific case.

No, we offer free initial assessments for all housing disrepair claims. We operate on a 'no win no fee' basis, meaning you only pay if your claim is successful. We'll explain all potential costs upfront with complete transparency.

Most claims are resolved within 3-6 months, but complex cases may take longer. We work efficiently to secure interim repairs where needed and keep you updated at every stage. The duration depends on factors like the severity of disrepair and landlord responsiveness.

In the UK, disrepair law governs the responsibility of the landlord to maintain the rental property in a safe and livable condition. It is the responsibility of the landlord to maintain the property for the tenant and it must be on time and according to the standard.

Housing disrepair refers to the situation where a rented property is deteriorated due to failure of landlord to carry necessary repairs on time. It could be structural damages (cracks, leaking roof or broken windows), damp and mould, heating issues, infestation problems, plumbing problems, and sanitary installation issues.

Dilapidation law refers to the legal framework governing the condition of leased or rented properties and the responsibilities of tenants and landlords, especially at the end of a lease.

Under repair law, landlords are legally required to maintain rental properties in a safe and habitable condition under the Landlord and Tenant Act 1985. Separately, the Right to Repair Regulations (2021) require manufacturers of certain appliances—like washing machines and fridges—to provide spare parts and repair manuals for up to 10 years, promoting sustainability and reducing electronic waste.

A property is considered uninhabitable if it fails to meet the standards of being fit for human habitation, as defined by the Homes (Fitness for Human Habitation) Act 2018. This includes serious issues such as structural instability, persistent damp or mould, lack of heating, unsafe gas or electrical systems, absence of basic sanitation, or environmental hazards that pose a risk to health or safety.

The state of disrepair refers to a condition in which a building, structure, or object has deteriorated due to neglect or lack of maintenance, leaving it broken, worn out, or in poor working order. It implies that repairs are needed to restore it to a safe or functional state.

The biggest housing problem in the UK is currently most acute in Liverpool, which faces the worst housing crisis among UK cities with a deficit of around 232,759 homes—nearly 50% short of what’s needed to meet demand. Nationally, the crisis is driven by soaring house prices, unaffordable rents, and a chronic shortage of social housing, particularly in London and the South East, where affordability is lowest and demand is highest.

Yes, you can sue your landlord for negligence in the UK if they breach their legal duty of care and you suffer harm or loss as a result. Claims can be made under laws like the Landlord and Tenant Act 1985 and the Defective Premises Act 1972, and may include compensation for physical injury, emotional distress, or property damage.

To sue your landlord in the UK, you must first notify them of the issue in writing and give reasonable time for resolution. If they fail to act, gather evidence—photos, medical reports, and correspondence—and send a formal “letter before action.” You can then file a claim in court, typically using the N1 form, and may seek compensation for disrepair, injury, or distress. Legal advice is strongly recommended, especially for complex cases.

If the landlord fails to act, contact your local council’s environmental health department. They can inspect the property and issue repair notices. Alternatively, you can seek advice from solicitors to proceed with the claim.

Yes, you can take your landlord to court in the UK if they fail to meet their legal obligations such as refusing to carry out necessary repairs, breaching tenancy terms, or causing harm through negligence.

If you're experiencing housing disrepair in the UK and your landlord refuses to fix the issues, you can make a housing disrepair claim by first notifying them in writing and giving reasonable time for repairs. If they fail to act, you can escalate the matter to your local council or the Housing Ombudsman.

In the UK, landlords are legally required to carry out repairs within a “reasonable time” after being notified of a problem, though the law does not define an exact timeframe. Urgent issues such as no heating in winter, unsafe wiring, or broken locks should typically be addressed within 24 to 48 hours, while less critical repairs may be resolved within 14 days.

Tenant responsibilities include tasks like changing light bulbs, replacing smoke alarm batteries, keeping the property clean, ventilating rooms to prevent damp, and maintaining gardens or outdoor areas. Tenants must also repair any damage they have caused.

Tenants are legally obligated to pay rent on time, keep the property clean and in good condition, report any repair issues promptly, and avoid causing damage. They must also allow reasonable access for inspections or repairs.

Yes, tenants in the UK are generally responsible for changing light bulbs as part of routine property maintenance.

In the UK, the landlord is generally responsible for sweeping the chimney in a rented property, especially if it serves a heating appliance like a fireplace or wood-burning stove. Under Section 11 of the Landlord and Tenant Act 1985, landlords must ensure heating systems including chimneys and flues—are safe and in proper working order.

The landlords must repair a washing machine within a reasonable time after being notified, if the appliance was provided as part of the tenancy agreement. While the law doesn’t specify an exact timeframe, urgent repairs—especially those affecting hygiene or daily living—should typically be addressed within 14 days, or sooner if the tenant is vulnerable or the issue poses a health risk.

The amount of compensation varies widely depending on the severity, duration, and impact of the distress, and may range from a few thousand pounds to significantly more in extreme cases.

Yes, tenants in the UK can receive compensation for emotional distress caused by their landlord’s negligence, especially when linked to housing disrepair, harassment, or illegal eviction.

Compensation for emotional distress varies widely and depending on severity, duration and impact of the distress, it could range from a few thousands to significantly more.

It depends on several factors. However, minor cases may receive £1,440–£5,500, while severe psychological injuries like PTSD or long-term depression can attract £56,070–£94,470.

To prove emotional distress in court in the UK, you must show that the distress is a medically recognised psychiatric injury—such as anxiety, depression, or PTSD—caused by someone’s negligence or misconduct. Key evidence includes medical or psychological reports, witness statements, and documentation of how the distress has affected your daily life.

To prove emotional distress damages in the UK, you need medical evidence confirming a recognised psychiatric injury like anxiety or depression. Courts also consider witness statements, personal diaries, and documentation of the incident.

To sue your landlord in the UK for a Housing Disrepair (HDR) claim, you must first report the issue and give them a reasonable time to fix it. If they fail, gather evidence—photos, medical reports, and communication records—and send a formal letter before action. You can then file a claim in court for repairs and compensation, which may cover inconvenience, health issues, and damage to belongings.